Frequently Asked Questions

Hearvello is a rechargeable hearing aid brand designed for adults who want clearer everyday listening in conversations, TV time, family moments, and daily environments.

Each pair includes two hearing aids, a charging case, multiple ear tips, a cleaning brush, a charging cable, and a setup guide.

Hearvello is designed as an adult hearing support solution for everyday listening, including conversations, TV time, family moments, and daily communication.

Our products are produced with the required compliance documentation and quality standards for sale in supported markets. They are intended for adults who want simple daily hearing support and easier everyday listening.

If you have sudden, severe, or medically complicated hearing concerns, we recommend consulting a licensed hearing care professional before use.

Yes. Hearvello products are supported by the required product compliance documentation, quality control records, and applicable certification materials for sale in supported markets.

We take product safety, labeling, quality checks, packaging standards, and customer support seriously. If you need more information about product documentation, please contact our support team.

Please note that regulatory wording may vary by market. Hearvello is intended for adult daily hearing support and is not intended to diagnose, treat, cure, or prevent any medical condition.

Yes. Hearvello products go through quality checks before shipment, including charging, basic function, appearance, packaging, and accessory checks.

Our products are supported by the required compliance documentation and certification materials for sale in supported markets.

Hearvello is designed for adults and seniors who want support with everyday listening situations, including conversations at home, watching TV, family gatherings, and daily communication.

Yes. Hearvello uses physical button controls and does not require a phone app for basic use. The charging case, setup guide, and simple controls are designed to make daily use easier.

No. This version is designed for simple daily use without requiring an app. Volume and basic controls can be adjusted directly on the device.

1. Fully charge the devices before first use.
2. Choose an ear tip that fits comfortably and securely.
3. Start at the lowest volume.
4. Place the device behind your ear and insert the ear tip gently.
5. Increase the volume slowly until the sound feels comfortable.
6. Wear it for short sessions at first while your ears adjust.

Many users need a few days to adjust to amplified sound. Start with low volume and wear the device for short sessions during the first few days.

Yes. Hearvello is suitable for daily listening support while watching TV, having conversations, or spending time with family.

Yes, it can be used outdoors for general daily listening support. Windy or very noisy environments may affect the listening experience, so we recommend starting in a quiet indoor environment first.

Yes. The pair set is designed for users who prefer support in both ears. New users can start with short wearing sessions before using both devices for longer periods.

The device should sit comfortably behind the ear, with the sound tube resting gently over the ear and the ear tip placed securely inside the ear canal.

The ear tip should feel snug, but not painful.

Different users have different ear canal sizes. Multiple ear tips help you find a more comfortable and secure fit. A better fit can also help reduce whistling.

Try a larger ear tip and make sure the device is inserted securely. A loose ear tip can cause sound leakage and may increase whistling.

Try a smaller ear tip or wear the device for shorter periods while adjusting. If discomfort continues, stop using the product and contact support.

No. The product details show each unit is approximately 2.4g, making it lightweight for daily wear.

Place both devices into the charging case and make sure they are seated correctly. The case display and indicator lights help show charging status.

Based on the product details, the devices are designed for up to 40 hours of battery life on a single charge, depending on volume level, environment, and settings.

The product details indicate that the charging case can recharge the devices approximately 6–7 times, with total usage support up to around 280 hours depending on actual use.

The charging case includes a digital display that shows the battery level. Charge the case when the battery level is low.

The product uses a Type-C charging port according to the product structure details.

Whistling, also called feedback, can happen when sound leaks from the ear canal and is picked up again by the microphone. It is commonly related to fit, volume, or placement.

• Lower the volume before wearing the device.
• Try a larger ear tip.
• Make sure the ear tip is inserted securely.
• Place the device correctly behind the ear.
• Keep the ear tip and sound outlet clean.

If you are new to hearing support devices, amplified sound may feel unusual at first. Start with low volume and wear the device for short periods while adjusting.

Hearvello uses digital sound processing designed to support clearer everyday listening. The product details mention 32-channel digital chip processing and low input noise. However, no hearing support device can remove all background noise completely.

32-channel digital processing means the device can process sound across multiple frequency ranges. This helps support more precise sound handling for everyday listening.

Use the included cleaning brush to gently remove earwax or debris from the ear tip and sound outlet. Do not wash the device with water.

For best performance, clean the ear tips and sound outlet regularly, especially after daily use.

The charging case includes a built-in UV cleaning light feature designed to help keep the storage environment cleaner while the devices are placed inside the case.

For best performance, please still clean the ear tips and sound outlet regularly with the included cleaning brush. Do not wash the devices with water.

Hearvello should be kept away from water, showers, heavy moisture, and excessive sweat unless a specific water-resistance rating is stated in your product documentation.

Yes. Hearvello offers a 30-day easy return policy. We recommend contacting support first so we can help with fit, volume, whistling, and setup before starting a return.

Many common issues are related to ear tip fit, volume level, or first-time setup. Our support team can help you troubleshoot these issues step by step.

Yes. Hearvello offers a 1-year limited warranty for eligible product defects under normal use.

Warranty may not cover damage caused by water exposure, misuse, accidental damage, unauthorized repair, heavy impact, or normal wear of accessories such as ear tips.

No. This product is intended for adults. It is not intended for children.

This product is intended for general adult daily hearing support. If you have severe or profound hearing difficulty, please consult a licensed hearing care professional before use.

Please consult a licensed hearing care professional if you experience:

• Sudden hearing loss
• Severe hearing loss
• Ear pain or fluid discharge
• Dizziness
• Hearing loss after injury
• Ringing in one ear
• A medically complicated ear condition

No. Hearvello is designed to support everyday listening by amplifying and processing sound. It does not cure hearing loss or replace professional medical care.

If you experience sudden hearing loss, ear pain, dizziness, fluid discharge, ringing in one ear, or severe hearing difficulty, please consult a licensed hearing care professional.